SUPPORT

we take support seriously.

our systems are maintenance free and designed for uninterrupted use.

but everyone needs help from time to time.

so we are here when you need us.

Many companies depend on our lasers. They are usually an integral part of the manufacturing process. If a laser is down, it is a problem.

Fortunately, issues of any kind are extremely rare. Most of our lasers are designed for 100,000 hours of active operation, and the machines are made to exacting standards with quality parts to ensure flawless mechanical operation.

If a problem occurs, it is almost exclusively due to a simple software matter that can be solved right away via remote support.

That said, should there be a hardware related issue, say a manual movement by an operator leads to a crash, we can solve that problem quickly and efficiently as well.

-        We always have a full supply of spare parts available for immediate shipping at any time.

-        Most spare parts are easy to replace in-house without specialized training. We are available to assist remotely. In most cases this is the fastest way to get back on track.

-        All machines come with excellent documentation: electrical diagrams, schematics, pneumatic diagrams, clear information, and manuals.

-        We have complete knowledge and control of every aspect of the machines and can trouble shoot issues remotely via our remote diagnostic tools called FlyControl that are built into all our systems.

-        For emergencies that cannot be solved remotely, we can dispatch a technician to clients anywhere in the US/Canada right away after remote diagnostics have determined the need for on-site assistance.

Bottom line: In the rare event that there is a problem, we ensure our clients get help right away to minimize downtime no matter the issue. We are here to help when you need assistance.

teamviewer

Support issues are usually related to software. Parameters may have been changed inadvertently. A change in the laser applications may require new settings. Or new parts may have been installed. With Teamviewer we can easily check the health of your system remotely, and also modify any settings, so that you can get back to work right away.

online help desk

Customers who are not in a hurry, and who want to explore options and solutions as part of gaining more knowledge about their system, can access our Online Help Desk. It contains 120 pages and 45 videos of tutorials, technical information, and other useful material to learn more about settings, parameters, and problem solving.

rapid support

As an owner of a LASIT laser marking system, every customer is offered access to the rapid support line that will direct your call to the most appropriate contact. You can be confident that we will be here when you need help.